opulluxe Order & Shipping Policy

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Thank you for choosing opulluxe. Our team is committed to getting your grocery and kitchen essentials to you safely and on schedule. The information below explains exactly how we handle orders, what shipping options are available, and what you can expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally handled the same day. Orders received after that time, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive products are packaged using specialized cold-chain insulation and leave our facility Monday through Thursday only, so they are never held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground service for all orders shipped within the United States.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders totaling more than USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	USD 29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Timelines may run slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

opulluxe also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. Those amounts are set by the local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order is dispatched, we will send an automated shipping confirmation email with courier details and a direct link for tracking your package.

If your tracking number has not arrived or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• If you need to correct a shipping address or change your order, please email us at support@opulluxe.store within 1 hour of placing it.
• We will make every effort to honor change requests, but once a package has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable product arrives spoiled, damaged, or otherwise compromised because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items are damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is ready to help:

• Official Business Name: opulluxe
• Customer Support Email: support@opulluxe.store
• Customer Support Phone: 19562440930
• Physical Business Address: 2214 E WASHINGTON AVE, Harlingen, TX 78550, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST